Tolyawekka Privacy Policy

Delete your account

If you want Tolyawekka to delete your account and the personal data associated with it, you can request deletion at any time.

In-app: open your profile/history screen and tap Delete.
Web/email: send a deletion request to greenccx4@gmail.com.

Include the email address or sign-in name tied to your Tolyawekka account so we can identify the correct account.

When you delete your account, we remove your profile data and archive your shared items first. Some data may be retained for a limited time for security, fraud prevention, dispute resolution, or legal compliance.

Data we collect

Data category	Examples in Tolyawekka	Why we collect it
Account and profile information	Name, email address, phone number, profile photo, user ID	To create and manage your account, display your profile, and support sign-in
Precise location	Current-location browsing, optional distance estimates, optional map recentering in pickers, route/navigation location, receiver location updates during active navigation	Only when you choose location-based features, to show nearby items, estimate travel, build routes, and support pickup and handover flows
User-generated content	Item posts, images, pickup cues, community messages, reactions, chat messages, reports	To let users share items, communicate, react, moderate, and request help
Device and app data	Push notification tokens, timestamps, unread counts, status updates	To send notifications, keep the app in sync, and track delivery/read state
Support and safety data	Safety reports, deletion requests, moderation requests, support emails	To handle abuse reports, delete accounts, and provide support

How we use data

To create and maintain Tolyawekka accounts and profiles.
To show active items, item details, map positions, pickup cues, and handover status.
To support optional location-based features only when you choose them, such as browsing from your current location, checking an item distance estimate, moving a map picker to your current location, or starting receiver navigation.
To let users browse by manually choosing an area and post items by manually selecting a pickup point on the map without granting location permission.
To power chat, community hub messages, reactions, and notifications.
To detect and handle safety issues, abuse, and account deletion requests.
To calculate retention, archive, and cleanup behavior for expired or deleted content.

How we share data

We do not sell your personal data.

We share data only with service providers and systems needed to run the app, including:

Firebase for authentication, database storage, and presence/chat synchronization.
Cloudinary for image uploads when you choose to upload a photo.
Expo Notifications / push services for device notifications.
Google Sign-In when you choose to sign in with Google.
OpenRouteService for route building and travel estimates on the transaction screen.
Google Maps for map display.

We may also share information if required by law, to enforce our policies, or to protect users and the service.

During an active pickup where the receiver starts navigation, the receiver's live location may be visible to the sharer so both sides can coordinate the handover.

Retention and deletion

Active item posts remain only for the selected sharing duration, then move into a terminal state and are cleaned up later.
Archived or deleted items are retained temporarily so they can appear in history and then are removed by cleanup rules.
Community hub messages are retained for a short period and then removed automatically.
Profile data remains until you delete your account or update it yourself.
Reports may be retained for a reasonable period for safety, moderation, fraud prevention, or legal reasons.